> For the complete documentation index, see [llms.txt](https://baobun.gitbook.io/help/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://baobun.gitbook.io/help/money-and-payments/questions-about-a-charge.md). # Questions about a charge? If a charge from Baobun looks wrong, or you don't recognize it, write to us first. We can usually help faster than your bank. ## What to send us Email from the email on your account with: * The date and amount of the charge * The last 4 digits of the card We reply within 24-48 hours. ## If you think your card was used without your permission Contact your bank, and let us know at so we can lock the account.